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Frequently Asked Questions


What is your Return/Refund policy?
Refund / Return Policy:
Please contact our Customer Service Dept for Return Authorization !!!

Original sales receipt must accompany returns.

IN STORE purchases of ALL guitars, amps, effects are FINAL ! We will issue store credit only (valid for 1 year only)

Online purchases of NEW guitars, amps, effects
48 hours after receipt of the product.

Our return policy varies, depending on the type of product you purchased from us.

  • New Guitars - In Store - No refunds / Online - 48 hours after receipt of the product
  • Pre-Owned Guitars - No refunds, unless previously agreed to.
  • See additional terms below for more details.
Guitar Parts & Hardware:
  • New Parts & Hardware - 10 calendar days after receipt of the product.
  • Pre-Owned Parts & Hardware - No refunds, unless previously agreed to.
  • See additional terms below for more details.
We accept returns for exchange or refund, based on product category, after delivery of the product.
At our sole discretion, we may offer an exchange or store credit for items returned beyond the terms of our return policy.
  • Items must be in "new, unaltered and unused condition".
  • Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way, or re-salable in new, unused condition.
  • No refunds or exchanges on any special order or custom order product(s).
  • No refunds of deposits on any special order or custom order product(s).
  • No refunds on used or pre-owned instruments, unless previously agreed to.
  • No refunds on layaway items, in store or online.
  • No refunds on any electronic products, including amplifiers, pedals, effects. If it has a power cord or battery, it is considered an electronic device.
  • If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately.
  • Items that are received defective, may qualify for exchange, store credit or refund - at our sole discretion.
  • Items that you did not order but received from us will qualify for full refund or store credit (including shipping).

  • Refunds are contingent upon inspection of item(s) once we receive it.
  • Customer is responsible for all costs associated with the sale, shipping and insurance of the item purchased. Credit card fees, etc are included.
  • At our discretion, there may be, up to, a 15% restocking fee for returned items that are not being exchanged and are not damaged. This typically occurs when we order a product for you that we normally do not stock. Credit card charge and refund fees are included.
  • At our discretion, we may refund credit sales with a business check.
  • Again you MUST contact us within return policy time (based on product category) prior to returning ANY item back to our store.
  • Items returned to us WITHOUT contacting us will NOT be refunded.

What qualifies for free shipping?
- Shipping address must be within the continental United States (lower 48 states)
- Any orders greater than $99 (less shipping costs)

What does "In Store Pickup" mean?
It means that you will pickup your purchase at our showroom location in Bedford, NH 03110.

- We will NOT ship it.

- Arrangements must be made to pickup your order within 30 days of purchase, unless previously agreed.
  (Items not claimed within 30 days will be returned to stock, and store credit issued).

Do you offer a Layaway plan ?

We offer a 60-day layaway program. A minimum deposit of 25% of the purchase price is required. 
There are no fees, and deposits are 100% refundable only as store credit

You must pay the balance and pick up your items within 60 days. Layaways that pass 60 days will be cancelled. The item(s) will be released and your deposit will be credited to an account in your name. 
Some items may not be available for layaway.

Do I have to pay Sales Tax?
New Hampshire does not have Sales Tax, therefore we do not charge you any Sales Tax.
Hence our state motto..."Live Free or Die"

Unfortunately, if you purchase something from us on / / you may be liable for local taxes due in your locale.
These websites each have their own policies regarding tax collection.

When will my credit card be charged for the order I placed?
Your credit card is charged when you place your online order.

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