Largest PRS Signature Dealer in New England!
(603) 488-1912

Payment Methods:
We accept Cash, Checks, Credit Cards, PayPal, Wire Transfer, Affirm Financing & Synchrony Financing for payment.
We may require ID verification for large purchases, at our discretion.

Shipping Methods:
We ship with UPS Ground and US Mail, best method at our discretion.
Alternative shipping options are available.

Return Policy:

IN STORE
purchases :
Guitars, amps, effects, sales and parts - 48 hours after receipt of the product.
Repairs - 48 hours after receipt of the repaired product.
Items must be in new, un-used condition, with original packaging.

Online purchases :
Guitars, amps, effects and parts - 48 hours after receipt of the product.
Items must be in new, un-used condition, with original packaging.

Returns after 48 hours - store credit only (valid for 1 year only).
See additional terms below for more details.

We accept returns for exchange or refund, based on product category, after delivery of the product.
At our sole discretion, we may offer an exchange or store credit for items returned beyond the terms of our return policy.

  • Items must be in "new, unaltered and unused condition".
  • Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way, or re-salable in new, unused condition.
  • No refunds or exchanges on any special order or custom order product(s).
  • No refunds of deposits on any special order or custom order product(s).
  • No refunds on used or pre-owned instruments, unless previously agreed to.
  • No refunds on layaway items, in store or online.
  • No refunds on any electronic products, including amplifiers, pedals, effects. If it has a power cord or battery, it is considered an electronic device.
  • If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately.
  • Items that are received defective, may qualify for exchange, store credit or refund - at our sole discretion.
  • Items that you did not order but received from us will qualify for full refund or store credit (including shipping).
  • Refunds are contingent upon inspection of item(s) once we receive it.
  • Customer is responsible for all costs associated with the sale, shipping and insurance of the item purchased. Credit card fees, etc are included.
  • At our discretion, there may be, up to, a 15% restocking fee for returned items that are not being exchanged and are not damaged. This typically occurs when we order a product for you that we normally do not stock. Credit card charge and refund fees are included.
  • At our discretion, we may refund credit sales with a business check.
  • Again you MUST contact us within return policy time (based on product category) prior to returning ANY item back to our store.
  • Items returned to us WITHOUT contacting us will NOT be refunded.

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2023 Children's Charity Raffle Details and Rules:

1.) Only 200 tickets (maximum) will be sold. A minimum of 80 tickets must be sold.
2.) Winning ticket will be drawn on or before 9:00 pm, November 11, 2023.
3.) Ticket sales shall begin with public announcement of the contest and end 1 hour prior to drawing the winning ticket. (Exact time TBD)
4.) In the event that the minimum of 80 tickets are not sold by 10:00 am, November 11, 2023, I reserve the right to reschedule the drawing date & time, or end the raffle and refund all purchases (less the $3.00 processing fee).
In the event of raffle cancellation, the guitar will be available for sale.
5.) All items shall remain the property of John Mann's Guitar Vault in the event that less than 80 tickets are sold.
6.) All monies received will be held in escrow until the winning ticket is drawn on or before November 11, 2023.
7) There is no limit to the number of tickets that may be purchased by any individual.
8.) You do not have to be present to win.
9.) You do not have to reside in the USA. Raffle is available worldwide.
10.) Winner is solely responsible for any and all taxes, duties, and fees incurred.
11.) Winner is solely responsible for all shipping and insurance expenses incurred.
12.) John Mann, John Mann's Guitar Vault, Mann Creative LLC. and it's representatives shall not be liable for any expenses and or damages incurred by the winner.
13.) PRS Guitars is not affiliated with this raffle, shall not be liable for any expenses and or damages incurred by the winner.
14.) Principles and their relatives, and or employees of the following are not eligible to win this raffle. Including: John Mann's Guitar Vault, Mann, Creative LLC., MannMade USA, PRS Guitars, any authorized PRS Guitars dealer, any bonafide music manufacturer, music related dealer, service, repair, distributor or retail business, Webster House and Granite State Blues Society board members, and direct relatives of John and Roxanne Mann. These in-eligible persons are free to donate to this charity raffle, even though they are in-eligible to win the guitar.
15.) Proceeds will be donated to the Webster House, Manchester, NH not later than December 31, 2023.
16.) Winner will be notified within 24 hours after ticket is drawn.
17.) If the winner does not claim the guitar within 30 days of notification, he/she forfeits their claim to the prize and it shall remain the property of John Mann's Guitar Vault and will be available for sale.
18.) The guitar shall remain at John Mann's Guitar Vault will be on display. You are welcome to visually inspect it until day of raffle.